POLICY

THANK YOU FOR SUPPORTING US <3

Please review all policies before purchasing to ensure they meet your standards.  

RETURNS

While we hope you're obsessed with your new pieces, we'll gladly provide store credit for your unworn/undamaged/unwashed item(s) within 3 days of delivery. This means - returns will NOT be allowed once contacting us past 72 hours of your package being delivered. 

To start the return process:

Please email us at hello@csvnewyork.com. Subject line "RETURN ORDER #" 

Once you receive a return confirmation from us, you must ship your item(s) within 72 hours (Monday-Sunday), to be granted store credit -- you must ship within 72HRS, this does not mean we have to receive it within 72HRS. 

Please note: Your return will not be processed if you do not email us before returning. The shipping and handling costs of the returned item(s) will be deducted from your final store credit. 

ALL SWIM, INTIMATES AND ACCESSORIES ARE FINAL SALE.

CUSTOM ORDERS ARE FINAL SALE.

MADE TO ORDER GARMENTS ARE FINAL SALE.

POLICY

Merchandise must have all tags, labels, and hardware in tack. Merchandise must be unworn/undamaged/unwashed.

We will provide store credit for unworn/undamaged/unwashed item(s). Original shipping and handling fees will not will not be added to the store credit. The shipping and handling costs of the returned item(s) will be deducted from your final store credit. 

Please note: We cannot guarantee your desired style/size will still be available once you receive store credit. Fortunately, store credit is valid for future collections!

 

SHIPPING/LOST PACKAGES 

We are not responsible for lost, stolen, or damaged packages. 

If items are lost in the mail by fault of customer (wrong or misspelled address, missing a delivery) exchanges, refunds, and/or credit will NOT be issued.

UNDELIVERABLE ITEMS 

The following items are final sale and not eligible for credit:

Garments that are worn, washed or altered, including items returned with deodorant, makeup, smoke, perfume and/or stains. Soiled garments will be returned. Items without labels or tags will be returned.

FOR HYGIENIC PURPOSES, ALL SWIM & INTIMATES ARE FINAL SALE. CUSTOM ITEMS ARE FINAL SALE.

Please email us at hello@csvnewyork.com for additional inquires! Thanks babe!